Privacy Policy (United Kingdom)

In this Privacy Policy (“Policy”), we explain how and why we process your personal data and what your rights are, to help you make informed decisions when using our website at takeitpersonally.app (the “Site”), the web portal for Businesses at portal.mytip.app, the web app for Tippers at guest.mytip.app (together, the “Web App”), and the mobile application (“the App”). We refer to the Site, the Web App, and the App together as “the Platform.”

Please read this Policy carefully so that you understand it. This Policy should be read together with our Terms of Service. This Policy applies to personal data we process about users of the Platform in the United Kingdom.

This Policy applies only to personal data we obtain, whether directly from you or from a third party. It does not cover personal data collected by third parties through your interactions with them or your use of their products or services, including if you follow a link from our Platform to a third-party website or application.

1. Who We Are (Data Controller)

The Platform is provided, and your personal data is controlled, by Take it Personally B.V., a private limited company (besloten vennootschap) incorporated under the laws of the Netherlands, with its registered office at Daalwijkdreef 47, 1103 AD Amsterdam, Netherlands, registered with the Netherlands Chamber of Commerce (KvK) under number 75777568 (“Take it Personally,” “we,” “us,” “our”). We are the controller of personal data processed through the Platform in the United Kingdom.

You can contact us with any questions, or to exercise a privacy right, by emailing legal@mytip.app.

2. Who We Collect Personal Data From

We collect and process personal data from the following categories of individuals:

• Site Visitors: when you visit our Site, we collect certain personal data through your interaction with us and our Site.
• Platform Users: when you register for an account, we collect and process your personal data to service your account.
• Tipped Workers: if you register to receive tips, we collect and process your personal data to provide our services to you as your commercial agent, as described in our Terms of Service, and to meet our legal obligations.
• Tippers: if you use the Platform to give tips, we process your personal data to deliver your tip to the Tipped Worker and to provide certain information about your tip.
• Businesses: we collect personal data about a Business’s authorised users (such as managers). We also process data provided by a Business’s workers during registration that the Business reviews and approves on the Platform.
• People Who Contact Us: if you contact us with a question, complaint, or feedback, we process your personal data in connection with your interaction with us.
• Event Attendees and Job Applicants: if you attend an event we host or apply for a job with us, we process personal data in connection with that interaction.

The Platform is intended for users aged 16 and older. We do not knowingly collect personal data from anyone under 16. If you believe a person under 16 has provided us personal data, please contact us at legal@mytip.app and we will take appropriate steps to delete it.

3. What Personal Data We Collect

The types of personal data we collect depend on how you use the Platform. In general:

• Identity Data: first and last name, username, and a profile picture or avatar.
• Contact Data: email address, telephone number, and social media handles.
• Employment Data: job title and employment history.
• Transaction Data: details about tips collected for you or paid by you, and payouts.
• Feedback and Recognition Data: information provided by Tippers, such as thank-you notes; for certain occupations, work-performance metrics (for example, the number of rooms cleaned); and records of recognition or top-performer status used to support recognition. Where we offer skill endorsements, those are included as well.
• Technical Data: IP address, browser type and operating system, approximate location (to show you the correct information), device identifiers, and data about your interaction with our Platform and emails, collected through cookies and similar technologies.
• Marketing and Communications Data: your communication preferences and any personal data you provide in communications with us, such as through our chat support feature, email, or phone.

Payment and identity verification data is handled by Stripe, not by us. We use Stripe as our third-party payment processor. As part of account creation, a Tipped Worker completes onboarding directly with Stripe, which collects identity-verification (KYC) information and financial data (such as bank account details and tax information). We do not collect or store this information; it is processed by Stripe under Stripe’s own privacy practices.

4. How and Why We Use Your Personal Data (Purposes and Lawful Bases)

Under UK data protection law, we must have a lawful basis for processing your personal data. The table below sets out what we do, why, and the lawful basis we rely on.

Where we rely on legitimate interests, we have considered whether those interests are overridden by your interests or rights, and we have concluded they are not. You can ask us for more information about this assessment by contacting legal@mytip.app.

Automated decision-making. We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing. Recognition and any related determinations reflect human judgment; the Platform provides information to support that judgment but does not make automated decisions that affect your employment, pay, or similar interests.

5. How Your Account and Data Move With You

Your Tipped Worker account belongs to you and stays with you across employers. If you work at one Business and later work at another that uses the Platform, you keep the same account and history. Each Business you work with sees information relating to your activity at its own location only; a Business does not receive your tip data, history, or other account information relating to any other employer. We maintain these data boundaries between employers.

6. Who We Share Your Personal Data With

We share personal data only as described below, with appropriate safeguards:

• Service providers (our processors): hosting providers, our payment processor (Stripe), IT and security vendors, customer-support tools, and similar providers who help us operate the Platform. These providers act on our instructions under a written contract.
• Businesses: we provide Businesses with limited data about the workers at their location(s) in reports, for recognition purposes. We do not share the individual tip amounts received by a Tipped Worker with any Business.
• Legal and regulatory bodies: law enforcement, regulators, courts, and tax authorities, where required by law or to protect our rights, our users, or the public.
• Business transfers: potential buyers, merging entities, and advisers in connection with a sale, merger, or similar transaction.

We do not sell your personal data, and we do not share your personal data for cross-context behavioural advertising or targeted advertising.

7. International Transfers

We are established in the Netherlands, and some of our service providers (including Stripe) operate outside the United Kingdom. Where we transfer your personal data outside the UK, we make sure it is protected by an appropriate safeguard recognised under UK data protection law — for example, transfers to countries the UK Government has decided provide adequate protection, or transfers made under the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for more information about the safeguards we use by emailing legal@mytip.app.

8. Guest Review Prompt and Third-Party Links

After a Tipper sends a tip or thank-you note, the Platform may invite the Tipper to leave a review of the Business on a third-party review platform (by default, the Business’s listing on Google). If you choose to leave a review, you are directed to that third-party platform, and your activity there is governed by that platform’s own terms and privacy policy, not this Policy. We do not collect, store, or control reviews submitted on third-party platforms. The same applies to any other third-party website or service you reach through a link on our Platform.

9. Cookies and Similar Technologies

We and our partners use cookies, web beacons, and pixel tags (“Cookies”) to collect Technical Data from the devices you use to access the Platform or read our emails. We use this data to understand how the Platform is used, to evaluate and improve it, to remember your preferences, and to help with account login.

We do not use Cookies to sell your personal data or to share it for advertising across other websites or services. Where required by law, we ask for your consent before setting non-essential Cookies. You can block or disable Cookies through your browser settings, though some parts of the Platform may not work as expected if you do. You can also stop all collection of data by the App by uninstalling it.

10. Your Privacy Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• Access: to be told whether we process your personal data and to receive a copy of it;
• Rectification: to have inaccurate or incomplete personal data corrected;
• Erasure: to have your personal data deleted in certain circumstances (the “right to be forgotten”);
• Restriction: to ask us to restrict our processing in certain circumstances;
• Portability: to receive certain personal data in a portable format, or have it sent to another controller;
• Object: to object to processing based on our legitimate interests, and to object to direct marketing at any time;
• Withdraw consent: where we rely on consent, to withdraw it at any time, without affecting processing already carried out;
• Rights relating to automated decision-making: as explained in Section 4, we do not carry out solely automated decision-making with legal or similarly significant effects.

You can exercise these rights at any time:

• In your account: you can edit your personal data directly (changes take effect immediately), download your personal data through your account settings, and delete your account using the “Delete Account” feature in the App.
• By contacting us: email legal@mytip.app, stating clearly which right you are exercising and providing your name and the email associated with your account. We may ask for additional information to verify your identity before acting on your request. We will respond within one month, although we may extend this by up to two further months for complex requests, in which case we will let you know.

Exercising your rights is free of charge in most cases. We will tell you if a fee applies (which the law allows only in limited circumstances, such as for manifestly unfounded or excessive requests).

Complaints. If you are unhappy with how we handle your personal data, please contact us first so we can try to put it right. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk, or to the data protection authority in the country where you live or work.

11. How Long We Keep Personal Data

We keep personal data for as long as necessary for the purposes described in this Policy, considering the amount and sensitivity of the data, the risk of unauthorised use, and applicable legal requirements. In general:

• Personal data in your account is kept for as long as you have your account. When you delete your account, your personal data is deleted, and your work history is removed (including from other users’ work history in which you appear).
• Personal data in communications with other users is kept in those users’ accounts until they delete their accounts.
• Personal data in communications with us is generally kept for up to 5 years.
• Transaction and tax-related records are retained for 6 years to meet financial and legal requirements.

12. How We Protect Personal Data

We implement appropriate administrative, technical, and physical safeguards designed to protect personal data, including encryption of sensitive data in transit and at rest. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we become aware of a personal data breach that is likely to result in a risk to your rights, we will notify the ICO and, where required, you, in accordance with our legal obligations.

13. How to Contact Us

You can contact us with any questions, complaints, or to exercise a privacy right by emailing legal@mytip.app.

14. Changes to This Policy

If there are important changes in how we process your personal data, or in the laws that apply to us, we will update this Policy to reflect those changes. We will indicate the date of the latest update at the end of this Policy and may also notify you by email or through your account.

This Privacy Policy was last updated May 2025.