Welcome to Take it Personally — cashless tipping and beyond!
These Terms of Service (“Terms of Service”), together with our Privacy Policy and any other terms referred to here, govern your use of the Take it Personally platform in the United Kingdom, which consists of the mobile application (“the App”), the web application at mytip.app (“the Web App”), and the website takeitpersonally.app (“the Site”), and includes all associated widgets, tools, data, software, and other services we provide (collectively, “the Platform”).
The Platform is provided in the United Kingdom by Take it Personally B.V., a private limited company (besloten vennootschap) incorporated under the laws of the Netherlands, with its registered office at Daalwijkdreef 47, 1103 AD Amsterdam, Netherlands, registered with the Netherlands Chamber of Commerce (KvK) under number 75777568 (“the Company,” “We,” “Us,” “our”).
These Terms of Service apply to Tipped Workers and Tippers who use the Platform in the United Kingdom. If you are a Business (for example, a hotel), your relationship with the Company is governed by the separate Platform Services Agreement, not by these Terms of Service.
A note on how Take it Personally works in the UK. When you join the Platform as a Tipped Worker, you appoint Us as your commercial agent to collect tips on your behalf. This means that when a guest tips you through the Platform, We collect that tip for you and pass it to you, after deducting our fee. The tip is yours from the moment it is collected. Your employer does not receive your tips, does not control how they are collected or paid out, and does not decide what you are paid. Section 4.2 explains this in full.
Take it Personally is a platform designed to improve hospitality staff welfare through cashless tipping and positive feedback. The Platform allows guests to send thank-you notes and voluntary monetary tips directly to service workers. There is no obligation for any guest to tip, and tips are entirely voluntary. The Platform also uses positive feedback from guests to help recognise top-performing workers.
We may introduce, change, or discontinue features from time to time, which we will announce via the Site and the App. Some features described in these Terms of Service may be offered only when and as We make them available.
These Terms of Service, together with our Privacy Policy and any other terms specifically referred to here, constitute a legally binding agreement (the “Agreement”) between you and the Company regarding your use of the Platform. If you do not agree with these Terms of Service, do not use the Platform.
Payment processing. Payment processing services on the Platform are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By using the Platform as a Tipped Worker, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of using the Platform, you agree to provide accurate and complete information about yourself, and you authorise the Platform to share this information and related transaction information with Stripe.
To use the Platform, you must have access to the Internet (for example, via mobile data or WiFi). The App is available on the App Store for iOS devices and on the Google Play Store for Android devices. The Company may update or modify the Platform at any time, including to comply with legal and regulatory requirements, improve the Platform, or offer new services. We will notify users of the availability of updates through the Site and the App. You acknowledge that some updates may be mandatory for continued use of the App, and that older versions may become obsolete or unsupported over time.
These Terms of Service are for two types of users: “Tipped Worker” and “Tipper.” Any reference to “User,” “you,” or “your” means a Tipped Worker or a Tipper, unless stated otherwise.
Tipped Worker (also referred to as a worker): a user who receives tips for their services (for example, a hotel worker). To receive tips, a Tipped Worker must download the App, create a personal account, complete all steps required by the payment provider, and appoint Us as their commercial agent as described in Section 4.2.
Tipper: a user (for example, a hotel guest) who sends tips to Tipped Workers. To send a tip, a Tipper does not need to download the App or create an account. After scanning one of our QR codes, the Tipper is directed to the Web App, where they can voluntarily pay a tip via the payment gateway provided by Stripe. Tips are voluntary and given at the Tipper’s discretion, and the Tipper determines who receives the payment.
Businesses (for example, hotels) are not party to these Terms of Service. A Business permits our QR codes to be placed on its premises and/or allows the workers at its location(s) to use the Platform under a separate Platform Services Agreement, for which the Business pays Us a subscription. That subscription is for services We provide to the Business; it is entirely separate from tips. A Business never receives the tips collected through the Platform, never has access to the individual tip amounts received by Tipped Workers, and does not control how tips are collected, allocated, or paid out. The amount a Business does or does not pay Us never affects your tips, which remain your property. Each Business remains at all times the sole employer of the persons it employs; nothing in these Terms of Service makes the Company and any Business joint employers, co-employers, or the alter ego of one another.
When you create an account as a Tipped Worker, you appoint Us as your non-exclusive commercial agent to collect tips on your behalf in the United Kingdom, on the terms of this Agreement. We act as agent only for you. We do not act as the agent of any Tipper, any Business, or any other person.
By appointing Us as your commercial agent, you authorise Us to:
You acknowledge and agree that:
You may also collect tips directly from guests, in cash or by any other means, in addition to or instead of using the Platform. Our appointment as your agent is non-exclusive.
By creating an account in the App as a Tipped Worker, you expressly agree to these Terms of Service and our Privacy Policy, and you appoint Us as your commercial agent as described in Section 4.2.
Creating an account is free of charge. Fees relating to the Platform are described in Section 5.
To create an account, you must provide your phone number. You will receive an SMS message to verify the number, and you continue the account-creation process by entering the code you receive. In the following steps, you will provide certain personal data and additional details, which We process in accordance with applicable law and our Privacy Policy. Please read the Privacy Policy, available in the “Terms and Policies” section of the App and on the Site, before using the Platform. Once registration is complete, you can begin using the Platform.
To receive tips, you must provide accurate registration information, hold a UK bank account in your own name (provided to Stripe), and complete the payment provider’s onboarding. You are responsible for keeping your information accurate and up to date.
Once an account has been created, users can:
Once an account has been created, a Tipped Worker can:
We may from time to time offer additional features to Tipped Workers, such as skill endorsements; any such feature is offered only when and as We make it available.
Your Tipped Worker account is yours. You install and use the App on your own device, and your account — including your tip history, payout history, and recognition information — stays with you regardless of where you work.
To receive tips at a particular Business, that Business confirms that you work there. Once confirmed, you can begin receiving tips at that location. If you leave that workplace, you stop receiving new tips there, but your account, balance, and history remain yours and stay in the App.
If you later work at another Business that uses the Platform, you can keep using the same account at your new workplace — you do not need to create a new one. Each Business you work with sees information relating to your activity at its own location only; a Business does not receive your tip data or history from any other employer.
Tippers are not required to download the App or create an account. A Tipper who does create an account may, where We make such features available, view reports about tips paid and thank-you notes sent.
After a Tipper sends a tip or thank-you note, the Platform may present the Tipper with a prompt to leave a review of the Business on a third-party review platform. By default, the Platform directs this prompt to the Business’s review listing on Google; a Business may request a different review destination. The Company forwards the Tipper to the third-party platform and does not collect, store, host, or control any review or its content. Any review is submitted to, and governed by, the third-party platform’s own terms and privacy policy. The Company is not responsible for the content of any review or for the third-party platform.
We treat thank-you notes and tips received by Tipped Workers — and, where We offer them, skill endorsements — as positive feedback from Tippers. As a Tipped Worker, you grant the Company permission to:
Recognition information is provided to Businesses for positive recognition purposes. Your recognition information is part of your account and stays with you across employers, as described in Section 4.5.1; a Business sees recognition information relating to your activity at its own location. Recognition reflects human judgment; We do not use automated decision-making that produces legal or similarly significant effects about you. By continuing to use the Platform as a Tipped Worker, you consent to the collection, use, and display of your performance information as described in this section.
Using the Platform, a Tipper can scan a QR code and see a Tipped Worker associated with that QR code, or select another Tipped Worker from the Business’s staff list. After entering the desired tip amount, the Tipper can review it and pay any associated fees. Once confirmed, the payment is processed and the Tipper’s card is charged. Tips are voluntary and are given at the Tipper’s discretion.
Payment of tips is made through a payment processor, such as Stripe. A Tipper is charged at the time of payment. When making a payment, each Tipper represents and warrants that they are using a credit card, debit card, or other payment method issued in their own name, and consents to the collection and use of their information by the payment processor as necessary to process the payment. The Company may add, remove, or replace any payment processor at any time. Each Tipper is responsible for ensuring their billing information is current, complete, and accurate.
Once a Tipper has made a payment, the Tipper is not entitled to change or cancel that payment, except that a Tipper may be entitled to a refund in the limited circumstances described in Section 5.3. If a duplicate payment is made, the Tipper may request a refund for the duplicate by contacting our support via chat or email.
A Tipped Worker can see tips collected on their behalf in the App in the Current Balance section. This balance is your money, held by Us for you as your agent. We pay it out to you as follows:
Below-threshold balances carry forward and are never forfeited; they do not expire. The next scheduled payout date is shown in the App, and payout history is available in the Payout History section.
Tips are transferred to a bank account that the Tipped Worker provides to Stripe. When registering a bank account, the Tipped Worker represents and warrants that it is a bank account in their own name.
Stripe may require additional information from a Tipped Worker. If a Tipped Worker’s account is restricted or blocked by Stripe, or if the Tipped Worker does not provide information Stripe requires, We may be unable to make payouts to that Tipped Worker. In that case, We will send a remediation notice to the Tipped Worker through the App, by email, and/or by SMS, directing them to resolve the matter with Stripe. It is the Tipped Worker’s responsibility to provide the necessary information to Stripe. We do not charge any dormancy, inactivity, maintenance, or similar fee on balances, including balances that cannot yet be paid out. If the matter is not resolved, We are not liable for the failure to make payouts, and any amount We hold for you remains your money and will be paid to you once the matter is resolved, or otherwise dealt with in accordance with applicable law.
Because tips are voluntary payments, a Tipper may, in limited circumstances and consistent with applicable consumer law, request a refund of a tip by contacting our support. If a refund is made, the corresponding amount will be removed from the Tipped Worker’s balance or recovered from future tips, and additional costs incurred by the Company to process the refund may be recovered.
If a Tipper disputes or charges back a payment, or if the Company determines or reasonably believes a payment was fraudulent or made in violation of applicable law, the Company may reverse the payment and recover the corresponding amount from the Tipped Worker’s balance or future tips. The Company does not charge the Tipped Worker an additional handling fee for a chargeback. Where the payment processor does not hold the Tipped Worker responsible for a fraudulent transaction, the Company will not recover that amount from the Tipped Worker.
Each payment is subject to a Transaction Fee, which We deduct as your agent from the tip We collect for you, unless the Tipper chooses to cover it. When making a payment, the Tipper may choose to:
The Transaction Fee is currently 10% + £0.30 of the payment. The Transaction Fee covers third-party payment-processing costs and a platform fee. Payment-processing costs vary based on factors such as the payment method, card type, issuer, and country. We currently use Stripe as our payment processor.
Where We make the on-demand payout feature available (see Section 5.2), and you choose to request a payout of your balance earlier than it would otherwise be paid out, an on-demand payout fee of £1.99 applies to that payout. This fee is charged for the optional expedited service of paying out your balance early at your request, and would be the only fee We charge in connection with paying out tips. It covers the additional payment-processing costs that an early payout incurs. You will always see the fee and the net amount you will receive before you confirm an on-demand payout. You never have to pay this fee: your balance is always paid out free of charge at the end of any month in which it is £15 or more, and in any event no later than the end of the month following the month in which the tips were collected.
The Company may modify the Transaction Fee or the on-demand payout fee at any time. Users will be notified of changes through the App and the Site and by direct communication to the email address associated with the user’s account (where We have one). Changes take effect sixty (60) days after We announce them. If a user disagrees with a new fee, the user may stop using the Platform and close their account as described in Section 10.
The Company does not withhold any tax or National Insurance contributions from tips and does not operate any payroll on your behalf. Tips you receive through the Platform are your income, and you are responsible for reporting them to HM Revenue & Customs and for your own tax and National Insurance obligations, in the same way as if you had received the tips directly.
The Company does not provide legal, tax, or accounting advice. Any information We provide is for general informational purposes only. You should consult your own tax adviser about your situation.
Each user must take care to safeguard their access credentials and not share them. Each user is responsible for keeping their credentials confidential and preventing unauthorised access. If a user suspects any fraudulent or unauthorised use or other compromise, the user must inform the Company immediately. The Company may suspend a user’s account to investigate and may request additional information or documents to verify the user’s identity before reactivating the account.
The Company grants each user a free, limited, non-transferable, non-exclusive licence to use the Platform solely for the purpose of using the services it provides. The Platform, including all of its components and associated intellectual property, is the sole and exclusive property of the Company, and no right, title, or interest in the Platform or its intellectual property is granted to any user except for this limited licence. This licence is subject to these Terms of Service and covers any updates We may offer, unless an update is released under a separate licence.
All content in the Platform (including underlying code, software, and databases) and related copyrights and other intellectual property rights — such as trademarks, service marks, designs, patents, know-how, trade secrets, and inventions — belong to or are licensed to the Company and are protected by applicable law. Any information or material you provide to the Company through the Platform’s communication channels (including feedback or comments) will not be considered confidential, and you assign to the Company, free of charge, all intellectual property rights in such information and materials. The Company may use, reproduce, transmit, distribute, modify, assign, and license such information and materials for any purpose, including developing and marketing new services.
As a user, you grant the Company a non-exclusive, fully paid-up, royalty-free, perpetual, and irrevocable licence to use, reproduce, distribute, modify, adapt, create derivative works from, publicly display, perform, and otherwise use your personal data and usage data, subject to the confidentiality obligations in our Privacy Policy, in order to:
By accepting these Terms of Service, you agree not to:
You agree to determine and pay all tax related to your use of the Platform, and to use the Platform in accordance with these Terms of Service and applicable law.
The Company may suspend or terminate your account if it determines, or reasonably believes, that you have violated these Terms of Service or applicable law. The Company may also suspend or limit any account for security reasons.
By accepting these Terms of Service, you represent and warrant that the personal data and information you provide during registration are complete and truthful, and you agree to indemnify and hold harmless the Company and its managers, agents, employees, and collaborators from any damage, claim, expense, cost, or liability (including reasonable legal fees) arising from your breach of these Terms of Service. Nothing in this Section limits any rights you have as a consumer under applicable law.
The Company may perform scheduled maintenance, which may cause temporary unavailability of some or all Platform functions. The Company will use commercially reasonable efforts to give advance notice of scheduled maintenance, though this may not be possible for emergency maintenance. In the event of unscheduled maintenance, such as technical failures, the Company will make reasonable efforts to restore functions as quickly as possible.
Except as expressly set out in these Terms of Service, and subject to Section 9, the Platform is provided “as is” and the Company does not make any warranties or representations, whether express or implied, about the Platform, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Platform is free from bugs, errors, or viruses, or that defects will be corrected. Nothing in this Section affects your statutory rights as a consumer.
We may revise these Terms of Service from time to time. If we do, we will notify you by notice in your user account or to the email address associated with your account, and a notification of the change will be displayed in a prominent place on the App and/or Site. You may delete your account if you do not agree with the changes. If you continue to use the Platform after the change takes effect, you are deemed to have accepted the revised Terms of Service.
Nothing in these Terms of Service excludes or limits the Company’s liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the rights you have under applicable consumer law that cannot lawfully be excluded; or any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, the Company is not liable for any loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if the Company has been advised of the possibility of such loss.
Subject to the first paragraph of this Section, the Company’s total liability to any user in connection with these Terms of Service or the Platform will not exceed the greater of (a) the total amount of fees retained by the Company from tips collected for that user in the twelve (12) months before the event giving rise to the claim, or (b) one hundred pounds (£100).
The Company is not liable for any failure or delay in performing its obligations resulting from any cause beyond its reasonable control, including acts of God, failures in telecommunications or the Internet, problems with your device’s operating system, strikes or labour disturbances, government action, changes in law, pandemics, and acts or omissions of our vendors or suppliers.
You may terminate your account and withdraw from these Terms of Service at any time using the “Delete Account” feature in the App or by contacting the Company. On termination, We will pay you any balance We hold for you (after permitted deductions), and you will no longer be able to access the Platform. Termination does not affect any tips already collected for you, which remain your money. The Company may request any outstanding amounts owed for services used up to the date of cancellation, which you must pay within thirty (30) days.
We respect intellectual property rights and expect users to do the same. If you own a copyright or other intellectual property right (or are authorised to act for an owner) and believe material on the Platform infringes it, send a notice to legal@mytip.app including: a description of the right and the work; a description and location (URL) of the infringing material; your contact information; a statement of your good-faith belief that the use is unauthorised; and a statement that the information in your notice is accurate. We may disable or terminate accounts of repeat infringers.
These Terms of Service, and any dispute or claim arising out of or in connection with them or the Platform (including non-contractual disputes or claims), are governed by the laws of England and Wales. You and the Company submit to the exclusive jurisdiction of the courts of England and Wales, except that if you live in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction.
Before bringing any claim, you and the Company agree to try in good faith to resolve any dispute informally by contacting each other. Nothing in this Section prevents either party from seeking urgent relief from a court, or affects any right you have to bring a complaint before a relevant ombudsman or regulator.
If any provision of these Terms of Service is held invalid, the remaining provisions remain in effect, and the invalid provision will be replaced by a valid provision reflecting its original intent. Our failure to enforce a provision is not a waiver of our right to enforce it later. We log your acceptance of these Terms of Service when your account is created, and you can access and download these Terms of Service at any time through your account. If these Terms of Service are translated into another language, the English version governs.
Following termination of this Agreement, Sections 7, 9, 11, and 12 survive.
If you download the App from the Apple App Store or the Google Play Store, the following additional terms apply. To the extent they conflict with the rest of these Terms of Service with respect to your use of the App obtained from a store, these additional terms govern.
Acknowledgment. These Terms of Service are between you and the Company only, and not with Apple, Inc. or Google LLC (each, an “App Provider”). The Company, not the App Provider, is solely responsible for the App and its content.
Scope of licence. The licence granted to you for the App is limited to a non-transferable licence to use the App on any device that you own or control, as permitted by the applicable App Provider’s usage rules.
Maintenance and support. The Company is solely responsible for providing any maintenance and support for the App. The App Provider has no obligation to furnish any maintenance or support services.
Warranty and claims. The Company, not the App Provider, is responsible for any product warranties and for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to applicable legal or regulatory requirements, and claims arising under consumer protection or similar legislation, to the extent not effectively disclaimed in these Terms of Service.
Intellectual property claims. The Company, not the App Provider, is responsible for investigating, defending, settling, and discharging any third-party claim that the App or your use of it infringes that third party’s intellectual property rights.
Third-party beneficiary. You acknowledge that the App Provider, and its subsidiaries, are third-party beneficiaries of these Terms of Service as they relate to your use of the App, and that the App Provider has the right to enforce these Terms of Service against you as a third-party beneficiary.
If you have any questions, complaints, or other reasons to contact us, please email legal@mytip.app.
Version updated May 2025.
